Privacy Policy for Best Little Optical Shop

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 At Best Little Optical Shop, we are committed to protecting the privacy and security of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, store, and safeguard your information.

We may collect personal and health-related information necessary to provide optical services, including but not limited to:

• Name, phone number, email address, and contact details
• Appointment history and scheduling information
• Basic health and vision-related information relevant to your care

We use secure third-party platforms to manage and store patient information, including:

• RingCentral (communications)
• Calendly (appointment scheduling)
• Klaviyo (messaging and communication)

These platforms are used solely to support our operations and patient communication.

We use your information for the following purposes:

• Scheduling and confirming appointments
• Sending appointment reminders and follow-up notifications
• Communicating important updates, such as office hours or operational changes
• Providing relevant information about your care or services

By providing your contact information, you consent to receive text, phone and email communications from us, including:

• Appointment reminders and scheduling notifications
• Informational messages related to office hours or service updates
• Occasional promotional messages about events or offerings at the office

We limit promotional communications to:

• No more than 6 promotional messages per year
• No more than 2 promotional messages per month

Message and data rates may apply depending on your carrier.

We do not sell, rent, or trade your personal or health information to third parties for marketing or any other purposes.

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we work with trusted service providers and follow best practices to safeguard your data.

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Opt out of promotional communications at any time by following the unsubscribe instructions or contacting us directly

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Best Little Optical Shop
71 East Ave. Ste E, Norwalk CT 06851
203-939-1880
Office@bestlittleopticalshop.com

By using our services, you acknowledge that you have read and understand this Privacy Policy.

 Last updated: April 20, 2026

The Community Eyeglass Program ("CEPct") mobile message service (the "Service") is operated by Best Little Optical Shop ("BLOS")   (“My Eye Shoppe”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to BLOS’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BLOS through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BLOS. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18446601149 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other My Eye Shoppe mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18446601149 or email Office@bestlittleopticalshopcom.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.